Lead Product Designer for a workflow-heavy enterprise SaaS platform built to meet California Secretary of State certification requirements — a regulatory bar that shaped every design decision and made requirement fidelity, not feature velocity, the operating constraint. I embedded across four scrum teams as the connective design tissue, owned end-to-end UX for core platform workflows, and partnered with product leadership on the North Star vision and experience principles guiding roadmap decisions. My remit spanned the platform's design system, the workflow redesigns that translated dense regulatory and operational requirements into a coherent product, and the cross-team standards that kept design coherent across an org structure built for parallel execution.
More detailsLess details
Embedded across four scrum teams as the design throughline - designing complete features for some, providing component-level guidance and pattern review for others - in an org structure that would otherwise have fragmented the experience.
Led UX strategy for a regulatory-gated modernization effort, translating California Secretary of State certification requirements and nuanced operational workflows into a scalable product architecture alongside engineering's transition to a component-driven framework.
Made the business case for the company's first front-end engineering hire to support an in-house design system migration, and led the design system effort to near-completion before a strategic pivot back to the incumbent stack — then redirected the work into standardization and consistency programs on the system that remained, recovering the investment in pattern thinking that the migration would have delivered.
Partnered with product leadership to define the North Star vision and experience principles guiding roadmap prioritization, ensuring feature work compounded rather than fragmented across the four-team structure.
Established the design documentation and handoff standards the broader product team worked from, raising implementation fidelity in an environment where requirement traceability was a certification requirement, not a nice-to-have.
Lead Product Designer (Contract)
ID Plans · Oct 2023 - Jul 2024
Brought in by the Head of Product as the company's first designer to modernize a suite of commercial real estate products assembled from in-house development and acquisitions. My initial assessment was that the applications were functional but clearly built without design involvement — inconsistent across the portfolio, inefficient in their workflows, and sharing no common experience language. I established design as a function inside the org, partnered with product leadership and two early-career product owners to set the modernization strategy, and architected a design system intended to serve the entire portfolio: one shared framework, with the flexibility for each product to retain its own brand. The headline initiative was ID Inspect, the company's newest offering, which needed both a web redesign and a net-new mobile companion to drive adoption. By the close of the engagement, the design system, the cross-product navigation strategy, and the redesigned ID Inspect web application were positioned for the internal teams to carry forward — the mobile app and the broader portfolio rollout in the development backlog.
More detailsLess details
Identified that the six-application portfolio had no connective tissue between products and proposed a cross-product navigation pattern that let users switch between apps without leaving their current context — designed to double as an in-product discovery surface for adjacent apps users didn't know they had access to. Delivered to the engineering backlog at engagement end.
Architected and led the build of the company's first design system, replacing per-app styling that had left a portfolio of six products with no shared experience language. Designed the system as a single component library consuming semantic tokens, with each app setting its brand and accent colors at the codebase level — one framework, six brand expressions, consistent behavior across all of them.
Partnered with a dedicated front-end engineer to build the system on Tailwind, and used a cross-portfolio content inventory to determine component scope — building the foundations and the components needed to cover the majority of user flows across the suite, rather than the maximalist coverage that typically stalls in-house systems before they're useful.
Built the matching Figma UI Kit on the same framework and token structure so design and code stayed in sync, then trained the two product managers to maintain and extend the kit after the engagement closed — transferring system ownership to internal staff rather than leaving the team dependent on the contractor who built it.
Redesigned ID Inspect, the company's newest web application, as the initial modernization priority — sequenced first because customers were waiting to onboard, making the redesign a direct unblock for new revenue.
Designed the companion ID Inspect mobile app as a 0→1 product, defining the inspection-centric workflow, the information architecture, and the relationship between the mobile and web experiences from a blank slate.
Coached the company's two product owners — the entirety of the product function outside the Head of Product — on writing features, acceptance criteria, and user stories that engineering teams could act on, drawing on prior experience to upskill the function adjacent to design rather than the design function itself.
Lead Product Designer
Matterport · May 2022 - Jul 2023
Lead Product Designer for Matterport Capture Services — the company's $30M+ self-service product line, where customers could estimate a 3D capture project, book a capture technician, and receive their finished 3D model through a single end-to-end portal. I was the sole designer on the product, partnered with the sole product owner, with full design ownership of a revenue line that ran independently of the rest of the Matterport platform. Alongside the product work, I contributed senior design weight to Supernova, the company's emerging design system, partnering with the originating designer to build it out into something the broader product org could adopt.
More detailsLess details
Owned end-to-end UX for Matterport Capture Services as the sole designer on a $30M+ self-service revenue product — partnering with the sole product owner to scope features, define workflows, and align engineering on a product that customers transacted with directly, without sales involvement.
Led the redesign of the Capture Services booking flow, the core conversion surface of the product — the path customers used to estimate, configure, and book a 3D capture without sales touch.
Contributed to Supernova, the company's design system, partnering with the designer who originated the system to build it out into a foundation the broader product org could adopt. Brought senior design weight to a system that needed experienced contribution to graduate from early-stage to org-ready.
Mentored and managed designers assigned to other product lines, providing the cross-product design leadership and design-practice coaching that the broader org needed — multiplier work that ran in parallel to my own product ownership rather than within it.
Established design documentation standards in partnership with engineering — identifying what artifacts engineers actually consumed at handoff and integrating them into the deliverable, raising implementation fidelity and reducing the back-and-forth that typically slows handoff cycles.
Product Designer → Senior Product Designer
Esri · Jun 2014 - Apr 2022
Eight years at Esri, the company behind ArcGIS — the geospatial platform used by governments, utilities, defense, conservation organizations, and much of the world's mapping infrastructure. Joined as a Product Designer on the Open Data R&D team, where I designed the application that let governments and organizations publish their open data as branded civic-data portals. Promoted to Senior Product Designer in 2016 on the strength of Calcite Bootstrap, Open Data, and the move into the higher-complexity Field Apps R&D team — where I became the sole web designer for a portfolio of field-data-collection products including ArcGIS Workforce, ArcGIS Tracker, and ArcGIS Field Maps. The Field Apps line was built on a configure-on-web, consume-on-mobile model: customers built maps, datasets, and user permissions in the web applications, then their field teams consumed those configurations on the mobile apps to collect data in the field. I designed across that boundary, partnering closely with the mobile design and engineering teams to ship paired web-and-mobile experiences. The throughline across both phases was infrastructure work that other teams could build on — Calcite Bootstrap during the Open Data era, the Smart Forms initiative during the Field Apps era.
More detailsLess details
Originated and shipped Calcite Bootstrap, a CSS framework built on Bootstrap and styled with Esri's emerging Calcite design language — created to ship the Open Data product when the full Calcite Design System wasn't yet mature enough to consume. Adopted by 3–5 other Esri product teams as their interim design framework, including the Field Apps team that adopted it before I moved there. Remained in use across the org until Calcite itself reached maturity and teams migrated to the canonical system.
Spearheaded the Smart Forms user-experience initiative within the Field Apps R&D team — the team that originated the unified forms experience for ArcGIS Field Maps. Owned the design strategy, interaction patterns, and the form-building experience itself, working with engineering to build the canonical implementation. Aspects of the work later propagated into the core web map product and other ArcGIS data-collection applications as adjacent teams adopted what Field Apps had built.
Led design for ArcGIS Open Data, the application that let government agencies and organizations publish their datasets as branded, customer-customizable civic-data portals — effectively a Webflow-style customization tool for civic data, built in 2014–2015 before that pattern was common. Open Data shipped, was widely adopted by customers, and still runs in the ArcGIS platform in evolved form today.
Sole web designer for ArcGIS Workforce and ArcGIS Tracker, two named Field Apps products with paired web (configuration) and mobile (field-consumption) surfaces. Designed the configure-on-web, consume-on-mobile workflows in close collaboration with the mobile design and engineering teams, who were shipping the field-side experiences in parallel.
Co-led design on ArcGIS Field Maps alongside a second designer who joined the team to partner on the product. Mentored them through the domain ramp-up GIS work requires — mapping concepts, ArcGIS terminology, Calcite patterns — the kind of domain literacy that takes most new designers months to absorb in a geospatially specialized company.
Provided sustained multiplier impact on the broader web design org — informal mentorship of designers across other product teams (design reviews, working sessions, guidance on Calcite adoption and GIS-specific patterns), and improvements to the team's tooling and process for design discovery, design production, code-based design review, and documentation — the kind of operational work that compounds across delivery cycles and lifts the whole team's output rather than individual projects.
Conducted user research and customer development throughout product development, including ground-level partnership with adopting organizations — among them the local county mapping office I worked with directly as an early Open Data adopter.
Senior Designer
Eye Street Solutions · Sep 2005 - Apr 2014
Senior Designer for an agency specializing in digital work for U.S. federal government and large nonprofit clients — including FEMA, TSA, DHS, and AARP. Led redesigns of large federal websites and the design and development of a UI for FEMA's digital asset management system, working extensively in Interwoven TeamSite, the enterprise CMS that powered most of the federal sites in the portfolio. Section 508 accessibility was a baseline requirement on every federal engagement, and while the accessibility bar of that era was lower than today's WCAG standards, it shaped how I've approached accessibility work ever since — as a non-negotiable foundation rather than a feature to bolt on. Nine years of working on regulated, content-heavy, high-traffic federal and nonprofit web products that ran in an environment where downtime, accessibility failures, and brand inconsistency had real public-facing consequences.
President/Owner
Downey Mill Group · Apr 2001 - Dec 2006
Founded Downey Mill Group as my own digital practice — initially as evening and weekend work while still at Michelangelo.com, then full-time after I left in 2001. Built and shipped web products for small and mid-sized commercial clients, ranging from simple online presences to database-driven sites with full content management systems and e-commerce storefronts. The full stack of running a one-person studio: client development, scoping and estimating, design, development, project management, and post-launch support. Wound the business down as I transitioned into Eye Street Solutions in 2005, with some client work continuing into 2006.
Senior Web Designer, Developer, Project Manager
Michelangelo.com · Jan 1997 - Apr 2001
Joined Michelangelo.com when the company was effectively two people — the founder and me. As the business grew, the founder moved into sales and business development, and I took over the entirety of design and development production: 50+ commercial, medical, non-profit, and e-commerce websites over four years, along with the client-facing project management for each engagement. The work spanned scoping, estimating, timeline construction, design, development, and delivery — the kind of end-to-end ownership that's hard to find anywhere except a small studio in the early commercial-internet era, when the conventions of the field were still being written.
Senior Graphic Designer / Webmaster
Intersolv, Inc. · Jan 1993 - Jan 1997
Hired as a graphic designer at a large publicly-traded software development tools company, working across the full range of print craft — brochures, manuals, disk labels, annual reports, and press-side QA — alongside in-product graphics like icons and install-screen artwork that bridged the print and digital sides of the work. When Intersolv decided to establish its first website in the mid-1990s, the work was assigned to me with no precedent and no playbook — I taught myself HTML and the early web protocols, designed in Photoshop, and hand-coded the site that became the company's first web presence. The role evolved into Webmaster as the site grew, partnering with each product line's marketing manager to translate their needs into the site's expanding content.